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Shipping Policy

SHIPPING, LOCAL DELIVERY & PICK-UP OPTIONS

PLEASE NOTE THAT WE CANNOT GUARANTEE A SPECIFIC DELIVERY DATE. ALL CARRIERS HAVE REMOVED DELIVERY GUARANTEES.

WE CANNOT SHIP TO PO BOXES.

Shipping deadlines

  • Orders are not shipped out same day they are placed as we bake everything fresh to order.
  • Mail orders are typically (holiday volumes may delay these timelines) shipped via UPS Ground starting 1-2 business days after receipt based on your delivery address. Please review this map to see your shipping zone and reference the below for days that we ship to your location.
    • 1 Day shipments are shipped Monday-Thursday. One day shipments must be placed by 12:00 PM on Wednesdays to go out the same week. Orders placed after will go out the following week.
    • 2 Day shipments are shipped Monday – Wednesday. 2-day shipments must be placed by 12:00 PM on Tuesdays to go out the same week. Orders placed after will go out the following week.
    • 3 Day shipments are shipped out Monday and Tuesday. Three day shipments must be placed by 12:00 PM on Mondays to go out the same week. Orders placed after will go out the following week.
    • 4 Day shipments are shipped out on Mondays only. Four day shipment orders are due by 12:00 PM on Sundays to go out that week.
  • Please selected 2-day Air or Overnight shipping if you need your items expedited based on the above. We do not ship on Fridays regardless of shipping speed selected. Our products are preservative free and perishable and don't like sitting in warehouses over the weekend.
  • Please note we reserve the right to adjust this policy as needed based on carrier volume and production capacity.

Free Shipping

  • Free shipping is UPS Ground speed only. Expedited shipping options (2-day air, overnight, etc.) are not included in our free shipping offer.
  • Orders shipped within the state of Wisconsin qualify for free shipping with an order of $25.00 or more.
  • Orders shipped to the other 47 contiguous states will qualify for free shipping with orders of $40.00 or more.
  • Please note the use of a coupon may drop your order below the free shipping minimum and you will be charged for shipping.

Home Delivery

  • Milwaukee area local home delivery orders will arrive within 1-4 business days but may be later during peak holiday volumes. Only available for residents of Milwaukee, Ozaukee and Waukesha counties! We do not deliver on weekends.
  • If you need your order on a specific day and/or time we strongly suggest picking up at our bakery as we cannot guarantee an exact delivery date and/or time.

Pickup at the bakery

  • Orders MUST include date and time of pick up in the order notes section. Orders without this information will be processed within 1-2 business days and we will not be able to accommodate pick-up requests after that time frame.
  • Orders for next day are due by 12pm the previous day as every order is baked fresh.
  • Pick up orders Monday - Friday from 9:00 AM – 5:00 PM.
  • We are not open for pickups on weekends.

MULTIPLE SHIPPING ADDRESSES

  • Unfortunately, our system cannot combine multiple addresses under one order. Orders to multiple addresses require an individual order for each shipment or delivery. Thank you for understanding!

COUPON CODES

  • Coupon codes are valid for online store only. Coupon codes are not valid for corporate gifting or catering offerings. Coupon codes may dip your order below the free shipping minimum at which point you will be charged for shipping.
IMPORTANT PRETZEL INFORMATION
  • View ingredients and allergen information here
  • Pretzels are always baked and shipped fresh on the same day. Products are never shipped frozen. 
  • PRETZELS MUST BE CONSUMED OR FROZEN THE DAY THEY ARRIVE. While we strive for excellent customer service, Milwaukee Pretzel cannot be responsible for spoiled product resulting from improper storage.
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